We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered my mother this time. Really liked. Better than in the photo. Color beautiful blue and gray with lurex) delighted! The parcel quickly came) thank you very much to the store.
The parcel came in 12 days. The store is attentive, specified the size, but still the moccasins are a little big, put the insole, it became better. Shoes on a narrow and middle leg, looks very good, comfortable and soft. When choosing the size, you can and need to consult with the seller, as in my opinion the size grid goes in the big direction. The seller is excellent, he writes himself, specifies the length and width of the foot.
Everything came perfectly, the goods came pretty quickly, the quality is normal, let's see how they will be worn, i'm very happy thanks to the store!!!!
Great. The size corresponds. Take it will not regret.
nice..... but the 11 is so small....didn't fit me.
Perfect. Approached my mother on a full leg 42 size. The quality of the claims no
Excellent slippers, light, comfortable. Approached the size 36 exactly.
Good shoes, adaptable and confortable. They had a terrível plastic smell.
Very light! Slippers-fire!!! On the size 40 took 10-everything is clear.
The order was made on 16.05.19, arrived in st. petersburg on 31.05.19, in the russian federation was tracked, the leg is narrow 23,5 cm, took the table size 6, the store was attentive and before shipment specified the parameters, the size of the shoes came up and climbed another orthopedic insole, walking is very comfortable, the sole slightly when walking springs, From what less tired legs, some glue is visible, for the summer for every day what you need, especially for lovers of hiking, in general, everyone is happy, the seller thanks.
Treatment, comfortable with any complex bones, at 38 times. In time
fast shipping, friend loved them. same as picture
Delivery lightning, days 10-12, the ordered size approached 39 back to back, on a wide leg with a bone, if the elastic bands still stretch will be super, very light, the color is brighter than on a computer, Heel does not rub, I will still add