We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered in early june, received june 20 (in moscow). the shoes are pleasant, comfortable, inside like leather. I took 10 size per foot 25 cm-back-to-back, but the size is not specified anywhere.
As in the photo, until i wore it. They look good.
I order a second time. This is the best shoes with ali. Thanks to the store. I advise everyone.
On size 35 and a wide leg took the size 4. a little cramped, i hope to be carried. It smelled a little at first. Then the smell faded. Look cute.
The parcel arrived in moscow in 13 days. The quality is not bad, the insole is as if out of paper, but it can be pulled out, i do not think that it will last long, because completely out of dermantin, i think that my money is not worth it, we have shops with chinese things, so such there are even cheaper. The red price of them is 600 rubles.
The shoes are very beautiful, just like in the picture. Very comfortable, the size matches. There is a smell of glue, but i think it will fade. Packed in a tight bag with a pup and inside were nested bags with air that would not crumple anything. Delivery is fast. Very satisfied with the purchase.
Thank you מוכיר product great
Great product, great store!!
The parcel came in record fast time, slippers are beautiful and comfortable, 39r. -10. the store is conscientious and very attentive, thank you very much!
Quality is good. Took on the size more. It was possible probably for two :) but in general very satisfied